Employees at Charlotte International have been frustrated with management on just about everything. The conflict episodes are viewed by both sides as personal attacks rather than attempts to resolve problems. Both sides have decided to seek third-party dispute resolution. Management prefers a third-party intervention that has high process and decision control while employees prefer a high level of process control and no decision control.
-Employees at Charlotte International prefer which of the following types of third-party intervention?
A) inquisitor
B) competitor
C) arbitrator
D) abstainer
E) mediator
Correct Answer:
Verified
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