Customer service manages much of the daily customer contact and is usually more important in resolving problems resulting from daily operations than sales.
Correct Answer:
Verified
Q31: Sales strategy is changing because of the
Q32: Salespeople willingly embrace and use CRM.
Q33: A strategy statement identifies what is to
Q34: CRM is the one system working to
Q35: Depending on the CRM system and metrics
Q37: To ensure sales force performance against CRM
Q38: Buyers purchase for their reasons, not those
Q39: Industry consolidation has placed remarkable pressure on
Q40: What are the internal challenges being faced
Q41: What are the external challenges being faced
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