Deming emphasized that management's job is to:
A) increase process variance.
B) control the process indexes.
C) optimize the system.
D) give orders and punishments.

Question

Quizplus · Accepted Answer

Deming believed that management's job was to optimize the system by improving processes and reducing variation. This was more important than simply controlling process indexes, giving orders and punishments, or increasing process variance.

Deming Emphasized That Management's Job Is To