In the DMAIC process used in Six Sigma, the characteristics that have the most impact on product or service performance are called:
A) essentials.
B) critical to quality.
C) excellence features.
D) critical variances.

Question

Quizplus · Accepted Answer

In the DMAIC process used in Six Sigma, the characteristics that have the most impact on product or service performance are called critical to quality (CTQ). These are the characteristics that directly affect the customer's needs and requirements, and therefore they are critical to the success of the product or service.

In the DMAIC Process Used in Six Sigma, the Characteristics