Attractive facilities, appropriately dressed employees, and well-designed forms that are easy to read and interpret are examples of the "tangibles" dimension of service quality.

Question

Quizplus · Accepted Answer

The tangibles dimension of service quality refers to the physical appearance of the service environment, equipment, personnel, and communication materials that customers use to interact with the service provider. Therefore, attractive facilities, appropriately dressed employees, and well-designed forms that are easy to read and interpret are all examples of the tangibles dimension of service quality.

Attractive Facilities, Appropriately Dressed Employees, and Well-Designed Forms That Are