With respect to the key dimensions of service quality, _____ refer(s) to the willingness to help customers and provide prompt service.
A) reliability
B) empathy
C) tangibles
D) responsiveness

Question

Quizplus · Accepted Answer

Responsiveness refers to the willingness to help customers and provide prompt service, making it the best choice in this scenario. Reliability relates more to consistency and dependability, empathy refers to understanding and caring about customers' needs, and tangibles refer to the physical aspects of the service environment.

With Respect to the Key Dimensions of Service Quality, _____