With respect to the key dimensions of service quality, promptly crediting returned merchandise and rapidly replacing defective products is an example of _____.
A) tangibles
B) empathy
C) responsiveness
D) aesthetics
Correct Answer:
Verified
Q46: With respect to the key dimensions of
Q47: With respect to the key dimensions of
Q48: _ refers to the degree of caring
Q49: Policy deployment is also known as _.
A)
Q50: _ is concerned with the plans, procedures,
Q52: The total time required by a company
Q53: A customer buying a personal computer defines
Q54: _ products are unique configurations of subassemblies
Q55: A _ maps out the paths and
Q56: The _ is a tool for organizing
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