Identify the Letter of the Choice That Best Matches the Phrase

Identify the letter of the choice that best matches the phrase or definition.
-Decision that deals with unusual or exceptional situations; difficult to represent as a rule, procedure, or quantitative method

A) business intelligence
B) decision making
C) enterprise resource planning system
D) geographic information system
E) goal-seeking analysis
F) group decision support system
G) knowledge management system
H) management information system
I) nonprogrammed decision
J) optimization model
K) problem solving
L) what-if analysis