In the value-creation process, _____ processes involve all activities that are performed to incorporate customer requirements, new technology, and past learning into the functional specifications of a manufactured good or service.
A) design
B) facilities management
C) public relations
D) sales and marketing

Question

Quizplus · Accepted Answer

The description given in the question best fits the design process, which involves converting customer requirements and technological advancements into a tangible product or service that meets those needs. Facilities management, public relations, and sales and marketing do not involve the same level of incorporation of customer requirements and technological improvements into the product or service itself.

In the Value-Creation Process, _____ Processes Involve All Activities That