Which of the following is a result of the creation of process teams and the focus on internal customers?
A) A substantial increase in the number of hierarchical layers in the organization
B) Creation of non-value-added activities
C) Empowerment of frontline workers to improve processes
D) More supervision and coordination for managers to do

Question

Quizplus · Accepted Answer

The creation of process teams and focus on internal customers often involves empowering frontline workers to improve processes. This can lead to increased collaboration, communication, and problem-solving within the organization, ultimately resulting in improved customer satisfaction and overall efficiency. The other options, such as creating non-value-added activities or adding more hierarchical layers, are not typically associated with this approach. Similarly, while managers may need to provide some supervision and coordination, the primary focus is on empowering workers at all levels, rather than simply adding more managerial oversight.

Which of the Following Is a Result of the Creation