History suggests that the concept of quality circles were first implemented by _____ at the Baltimore and Ohio Railroad as part of "The Cooperative Plan."
A) Joseph Juran
B) Philips Crosby
C) Daniel Willard
D) Edwards Deming

Question

Quizplus · Accepted Answer

Daniel Willard implemented quality circles at the Baltimore and Ohio Railroad as part of "The Cooperative Plan." Joseph Juran, Philips Crosby, and Edwards Deming are famous quality experts who made significant contributions to the field but were not directly involved in the implementation of quality circles at this company.

History Suggests That the Concept of Quality Circles Were First