Employees Often Attempt to Reduce Their Role Stress by Engaging

Employees often attempt to reduce their role stress by engaging in a number of behaviors. Which of the following is not one of these behaviors?

A) ignore the customer
B) engage in a people-processing mode
C) use physical symbols in their office to regain some sense of control
D) overact the role and place the customer in a subservient role
E) all the above are ways employees attempt to reduce role stress