The defection management process includes all of the following steps except:
A) creating a zero defections culture within the firm
B) minimizing service guarantee payouts
C) training employees in defection management
D) tieing incentives to reduce defection rates
E) creating switching barriers that discourage defections
Correct Answer:
Verified
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Q4: Which of the following is an aftermarketing
Q5: Which of the following is not an
Q6: According to the text, the least loyal
Q7: According to the text, the most difficult
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