Craig, a sales manager, has been asked to explain the under performance of his team in the previous financial year. Instead of understanding and working on resolving the team's issues, Craig comes up with a number of defensive statements and deny wrong doing from his team's part. This is known as _____ the problem.

Question

Quizplus · Accepted Answer

One of the worst ways to lead a group through a crisis is to strongly defend against one's critics or deny wrongdoing. The same denial approach is referred to as maintaining a bunker mentality or stonewalling the problem.See "Leadership During a Crisis."

Craig, a Sales Manager, Has Been Asked to Explain the Under