Tom Smith Jr., a manager responsible for hockey stick tape production at StickStuck Corp., spontaneously tours the plant to check on what's going on. By so doing, Tom is functioning in Mintzberg's ________ role.

Question

Quizplus · Accepted Answer

Tom's spontaneous tour to check on the plant is an example of his monitor role, which involves seeking and receiving information and keeping an eye on how things are going. As a manager, Tom should be constantly monitoring operations to ensure that they are running effectively and efficiently. The other options (resource allocator, figurehead, leader, liaison) do not accurately describe Tom's actions in this scenario.