Profusion Plants Ltd. sells a range of indoor plants. In the past there has been a problem with plants being stolen by staff. Which of the following represents the biggest limitation in reference checks as a reliable way of assessing the value of prospective employees?

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Reference checks often only yield positive recommendations because previous employers may be reluctant to provide negative feedback due to legal concerns or a desire to maintain a positive relationship with the departing employee. This can limit the usefulness of reference checks in providing a balanced view of a candidate's performance and behavior.