Mary Sutton has just been promoted to supervisor of the highly productive first-shift employees at Calder Enterprises. She feels that she can be effective by taking on a coaching style of leadership. During her first week in her new position, she learns that the cohesion among the first-shift employees is very strong, so she does not introduce any changes for fear that they would be ignored. Further, as time progressed, Mary began to observe vast personality differences and dramatic differences in motivation levels among her employees. How transactional and/or transformational is Mary's leadership style in this situation?
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