Car repair is classified as a low-contact system because
A) the customer has to wait for the repair work to be done.
B) the work that is done is highly technical and requires skilled technicians.
C) the customer does not have to be present in order for the service to be performed.
D) customer satisfaction is an important consideration in the provision of the service.
E) the statement is in error; car repair is not a low-contact system.

Question

Quizplus · Accepted Answer

Car repair does not require the customer to be physically present, which means that the customer and the service provider have little to no physical interaction. This makes car repair a low-contact system.

Car Repair Is Classified as a Low-Contact System Because