When Caterpillar Financial Services changed the whole payments and financing process by improving equipment, retraining employees, and connecting customers to the company's database, this was an example of
A) business process re-engineering.
B) ISO 9000.
C) getting close to the customer.
D) back to basics.
E) six sigma.

Question

Quizplus · Accepted Answer

The changes made by Caterpillar Financial Services involve a complete overhaul of the payments and financing process, which is an example of business process re-engineering. This approach focuses on completely redesigning and improving existing processes to achieve better results, rather than just making small incremental changes.

When Caterpillar Financial Services Changed the Whole Payments and Financing