Murray had his car repaired the other day. This is an example of a low-contact service process.

Question

Quizplus · Accepted Answer

A low-contact service process is one where there is little or no direct interaction between the service provider and the customer. In the case of car repair, the customer typically drops off their car and interacts mainly with the service advisor, with limited interaction with the mechanic actually performing the repairs. Therefore, Murray's car repair is an example of a low-contact service process.

Murray Had His Car Repaired the Other Day