Bill manages a large department with employees from diverse cultural backgrounds. A review of his management style revealed that Bill's informal way of speaking to employees is offensive to some people, who come from cultures where formality and respect are the norm between different organizational levels. This indicates that Bill is at the ________ stage of progress in managing a diverse workforce.
A) unconscious incompetence
B) conscious incompetence
C) conscious competence
D) unconscious competence
E) controlled incompetence

Question

Quizplus · Accepted Answer

Bill's review suggests that he is aware of his deficiency in managing employees from diverse cultural backgrounds, which indicates that he is at the conscious incompetence stage. He knows that he is not effectively managing certain employees due to his style of communication, but he is aware that it is an area that must be addressed.

Bill Manages a Large Department with Employees from Diverse Cultural