Trendy Garb is a retail store that sells women's apparel. The store has comprehensive rules, policies, and procedures for matters relating to customer complaints and product returns. Hence, when faced with either of these situations, the store manager simply needs to refer to these guidelines and proceed accordingly. This is an example of a(n) ________.

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Quizplus · Accepted Answer

The situation described is an example of a programmed decision, which is a routine, repetitive decision that can be handled through established guidelines or procedures. The fact that Trendy Garb has comprehensive rules, policies, and procedures for customer complaints and product returns suggests that these situations have arisen before and can be managed by following established guidelines, making them examples of programmed decisions.

Trendy Garb Is a Retail Store That Sells Women's Apparel