Colin, a customer service manager, is making a decision that is routine and repetitive, and typically handled in a specific way and therefore this could be said to be a nonprogrammed decision.

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Quizplus · Accepted Answer

Nonprogrammed decisions are non-routine and complex in nature, require a unique solution and involve a high degree of uncertainty, whereas routine and repetitive decisions are typically handled in a specific way and can be categorized as programmed decisions. Therefore, Colin's decision would be a programmed decision.

Colin, a Customer Service Manager, Is Making a Decision That