Question 1

Which of the following dimensions of an organization's culture is emphasized by the management if it hopes to win customer loyalty and repeat purchases through customer satisfaction with products or services?

Accepted Answer

The quality dimension is emphasized if an organization hopes to win customer loyalty and repeat purchases through customer satisfaction with products or services. This emphasizes the importance of producing high-quality goods or services and ensuring that customers are satisfied with their purchases. Ethical behavior, innovation, diversity, and spirituality are also important dimensions of culture, but they may not have as direct an impact on customer satisfaction and loyalty.

Question 2

________ is defined as the dedication of organization members to uphold the values of the organization and to make worthwhile contributions to fulfilling organizational purpose.

Accepted Answer

Organizational commitment refers to the extent to which employees are dedicated and loyal to their organization, its goals, and its values. This includes a willingness to contribute to the organization's success and to maintain membership in the organization.

Question 3

The ________ dimension of organization culture is the element which focuses on making sure that a product, in the opinion of the customer, does what it is supposed to do.

Accepted Answer

The quality dimension of organizational culture is primarily concerned with ensuring that the products or services offered by the organization meet or exceed customer expectations in terms of performance, reliability, and consistency. This often involves establishing systems and processes for measuring and monitoring quality, as well as training employees to prioritize quality in all aspects of their work. Ethical considerations may also be important in establishing a culture of quality, but it is primarily focused on product/service performance. The technological dimension may be related to quality, but it is centered more on the organization's use of technology and innovation, rather than the quality of the final product. Diversity is another important dimension of organizational culture, but it is not directly related to product quality.

Question 4

According to the "Track and talk about performance" step that managers take to build a high performance-yielding organization culture, all the organization members should always be thinking about their individual performance.

Accepted Answer

According to the step "Track and talk about performance", every organization member should be focused on their individual performance, as well as the performance of the team and the organization as a whole.

Question 5

A clan culture is an organization culture with a strong external focus coupled with a low degree of flexibility and discretion.

Accepted Answer

A clan culture is characterized by a strong internal focus and a high degree of flexibility and discretion, emphasizing an environment similar to a family rather than having a strong external focus.

Question 6

Organizational commitment can be equated to the ________ that influences employees to act in ways that are consistent with the organization's interests.

Accepted Answer

Organizational commitment refers to the psychological attachment that an employee has to an organization, which in turn influences their behavior to align with the organization's interests. Therefore, the best choice is B, psychological bond.

Question 7

How does building a hierarchy of objectives help build a high-performance organization culture?

Accepted Answer

The answer of How does building a hierarchy of objectives...

Question 8

3M, a cell phone company, aims to maintain an organizational focus on providing better customer service. It hopes that this move will result in building strong ________.

Accepted Answer

By focusing on providing better customer service, 3M aims to build a strong organizational commitment among its employees. This means that employees will be more loyal to the company, more willing to put in extra effort, and more likely to stay with the company for the long term, all of which can contribute to long-term organizational success.

Question 9

A firm with a/an ________ culture emphasizes stability and control along with an external focus.

Accepted Answer

The answer of A firm with a/an ________ culture emphasizes...

Question 10

Jane is starting a company and needs to give her employees a clear purpose of the organization. Jane needs a ________.

Accepted Answer

A mission statement is a concise declaration of an organization’s purpose, identifying the scope of its operation, what kind of products or services it provides, and the audience it serves. It tells employees, stakeholders, and customers what the organization is all about and what it aims to achieve. A vision statement, on the other hand, is a statement of an organization’s long-term aspirations, defining where it wants to be in the future. Propaganda, balance sheet, and statement of faith are not relevant in this context.

Question 11

How are organization cultures classified? What are the different types of organization culture that exist?

Accepted Answer

The answer of How are organization cultures classified? What are...

Question 12

The ________ dimension of organization culture is a facet of organization culture that focuses on making sure that an organization emphasizes not only what is good for the organization, but what is good for other human beings.

Accepted Answer

The ethics dimension of organization culture relates to the moral principles and values that guide the behavior of an organization and its employees. It emphasizes doing what is right, fair, and just, not just what is good for the organization's bottom line. This includes treating others with respect and dignity, being honest and transparent, and behaving in a socially responsible manner.

Question 13

Management needs to help employees learn to be high performers. This means managers should ________ appropriate performance.

Accepted Answer

Rewarding appropriate performance is the best choice as it reinforces positive behavior and motivates employees to continue performing at a high level. Punishment and discipline can create negative feelings and decrease morale, while championing and observing alone do not provide the necessary feedback and recognition for employees to improve their performance.

Question 14

Which of the following helps employees understand why their organization exists?

Accepted Answer

A mission statement is a statement that outlines an organization's purpose, goals, and the strategies and tactics it will use to achieve those goals. It helps employees understand and connect with the organization's raison d'être. A vision statement describes how the organization hopes to achieve its goals and what it hopes to accomplish in the long term, but it doesn't necessarily explain why the organization exists. Propaganda and statement of faith are not relevant to this context, and a balance sheet is a financial statement that summarizes a company's assets, liabilities, and equity at a particular point in time.

Question 15

Individuals within the workplace with a hierarchy culture are more concerned about efficiency and let formal rules and policies govern how they operate.

Accepted Answer

In a hierarchy culture, individuals prioritize efficiency and adhere to formal rules and policies to guide their actions.

Question 16

Which of the following statements is true of the steps managers undertake to build a high-performance organization culture?

Accepted Answer

Hiring and retaining talented employees is important for building a high-performance culture. Such employees can contribute significantly to the organization's performance, offsetting their higher cost. The other options are not true. Managers should not encourage employees to put the organization's performance above their own interests, as this can lead to burnout and low morale. The organizational mission should be aligned with employee performance, not delinked from it. Management should also not refrain from influencing culture, as it is a crucial aspect of organizational performance. Finally, job-related progress should be communicated to employees through both formal and informal channels to maximize their engagement and motivation.

Question 17

Briefly explain the concept of organizational commitment.

Accepted Answer

The answer of Briefly explain the concept of organizational commitment....

Question 18

In an adhocracy culture, leaders are seen more as mentors and perhaps even parent figures.

Accepted Answer

The answer of In an adhocracy culture, leaders are seen...

Question 19

Which of the following statements is true of the ethical dimension of an organization's culture?

Accepted Answer

Ethics training typically focuses on developing a shared understanding of the importance of ethics in the organization. Rewarding ethical behavior in the past and refraining from promoting employees solely based on previous ethical behavior may not necessarily encourage future ethical behavior. While the ethical dimension of an organization's culture is important, it may not necessarily be the most emphasized dimension. Additionally, ethics training cannot guarantee that employees will choose the desired ethical behavior in every situation.

Question 20

The ________ dimension of organization culture is an aspect that encourages the application of new ideas to the improvement of organizational processes, products or services.

Accepted Answer

The dimension of organizational culture that encourages the application of new ideas to improve processes, products, or services is innovation. This aspect of culture promotes creativity, experimentation, and risk-taking to bring new and better solutions to organizational challenges.

Quiz 16: Managing Organization Culture