Consider information from the authors of your text about the availability heuristic. If you wanted to improve customer satisfaction survey ratings for your company, which of the following would you ask customers in terms of their suggestions for improvement?

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Quizplus · Accepted Answer

The availability heuristic suggests that people rely on immediate examples that come to mind. By asking for ten criticisms/suggestions, it becomes harder for customers to think of that many, leading them to perceive fewer issues, thus potentially improving satisfaction ratings.

Consider Information from the Authors of Your Text About the Availability