The authors of your text note that across the studies that Milgram did investigating obedience to authority, the one factor that never made a consistent difference in how participants behaved was

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Milgram's studies consistently showed that the pleas for help from the victim did not have an impact on the participants' obedience to authority. Despite the victims' obvious distress, the majority of participants continued to follow the experimenter's orders, even when it involved delivering high levels of electric shocks.

The Authors of Your Text Note That Across the Studies