Holly works as an attendant on international flights.Sometimes,despite being tired and grumpy,she has to remain kind,helpful,and upbeat on her job.Being an attendant requires that she does not give vent to her emotions.Holly's efforts at managing her emotions are an example of emotional _____.
A) flow
B) labor
C) contagion
D) consistency
E) fabrication

Question

Quizplus · Accepted Answer

Holly's efforts at managing her emotions while working as an attendant on international flights is an example of emotional labor, which refers to the act of regulating one's emotions to meet the job requirements. Holly is expected to remain kind, helpful, and upbeat despite feeling tired and grumpy, which requires her to perform emotional labor.

Holly Works as an Attendant on International Flights