Service quality is often discussed as the difference between consumer expectations of different service aspects and the actual service that is delivered.

Name: Service quality is often discussed as the difference between consumer expectations of different service aspects and the actual service that is delivered.
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Question

Quizplus · Accepted Answer

Service quality is commonly defined as the gap between customer expectations and the actual service delivered. This is often referred to as the "service gap" or the "customer gap."

Service Quality Is Often Discussed as the Difference Between Consumer