The overall goodness or badness of a service provided is referred to as service _____.
A) factor
B) recovery
C) variability
D) quality
E) level

Name: The overall goodness or badness of a service provided is referred to as service _____. A) factor B) recovery C) variability D) quality E) level
Brand: Quizplus
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Question

Quizplus · Accepted Answer

Service quality refers to the overall goodness or badness of a service provided. This includes factors such as reliability, responsiveness, assurance, empathy, and tangibles.

The Overall Goodness or Badness of a Service Provided Is