Jessica was recently praised by her supervisor for displaying superior customer service during an encounter with a problem customer. This is an example of organizational:
A) information processing.
B) efficiency.
C) effectiveness.
D) structure.
E) goal setting.

Question

Quizplus · Accepted Answer

Jessica's praise for her superior customer service demonstrates that the organization is effective in delivering good customer service. Organizational effectiveness refers to the extent to which an organization achieves its goals and objectives. In this case, the organization's goal may have been to provide good customer service, which Jessica helped achieve.

Jessica Was Recently Praised by Her Supervisor for Displaying Superior