Zilo Toys Inc. ,a toy manufacturing company,believes that the longer customers spend in deciding what to purchase,the less likely they are to purchase more items.In order to determine the average time customers spend in purchasing toys from their stores,the company employs Tim to watch customers as they discuss what toys to buy.He then reports his findings to the management.In this scenario,Tim is engaged in__________.

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The Answer of Zilo Toys Inc. ,a toy manufacturing company,believes that the longer customers spend in deciding what to purchase,the less likely they are to purchase more items.In order to determine the average time customers spend in purchasing toys from their stores,the company employs Tim to watch customers as they discuss what toys to buy.He then reports his findings to the management.In this scenario,Tim is engaged in__________.