Which of the following best exemplifies the use of input controls?
A) McDonald's use of standard operating procedures
B) GM's use of the multidivisional strategy
C) Zappos' use of monitoring-free customer service calls
D) Southwest Airline's use of employee friendliness

Question

Quizplus · Accepted Answer

Standard operating procedures, or policies and rules, are a frequently used mechanism when relying on input controls. McDonald's relies on detailed operating procedures to ensure consistent quality and service worldwide.

Which of the Following Best Exemplifies the Use of Input