Which of the following best describes quality ownership?
A) an emphasis on intangible factors in customer satisfaction
B) the consistency of a product's quality from unit to unit
C) the sum of all activities involved in getting high-quality products into the marketplace
D) the process by which a company analyzes a competitor's products to identify desirable improvements
E) the principle that quality belongs to each person who creates it while performing a job

Question

Quizplus · Accepted Answer

E) Quality-focused leaders use various methods to foster a quality focus among the workforce; when these efforts succeed, employees will ultimately accept quality ownership.

Which of the Following Best Describes Quality Ownership