When a worker at Toshiba takes apart a Xerox copier and tests each component, it is engaging in what activity?
A) competitive product analysis
B) benchmarking
C) total quality management
D) quality reliability analysis
E) value-added analysis

Question

Quizplus · Accepted Answer

A) Competitive product analysis is the process by which a company analyzes a competitor's products to identify desirable improvements.

When a Worker at Toshiba Takes Apart a Xerox Copier