All of the following are listed among the "softer" factors in the Balanced Scorecard EXCEPT
A) customer service
B) employee morale
C) product quality
D) business ethics
E) stockholder equity

Question

Quizplus · Accepted Answer

Stockholder equity is typically considered a financial aspect of the Balanced Scorecard, rather than a "softer" factor. The other options listed (customer service, employee morale, product quality, and business ethics) are generally considered softer factors because they are more difficult to measure and quantify than purely financial metrics.

All of the Following Are Listed Among the "Softer" Factors