A cashier who purposely undercharges a customer or allows a friend to walk away without paying for items would most likely be accused of which of the following?
A) sweethearting
B) experiential shopping
C) retail borrowing
D) off-price retailing
E) customer profiling

Question

Quizplus · Accepted Answer

Sweethearting is the act of a cashier providing unauthorized discounts or free items to friends or family members. In this scenario, the cashier is purposely undercharging a customer or allowing a friend to walk away without paying, which falls under the definition of sweethearting. The other options (experiential shopping, retail borrowing, off-price retailing, and customer profiling) do not accurately describe the situation.

A Cashier Who Purposely Undercharges a Customer or Allows a Friend