Executives at Macromix have initiated a diversity skills training program to educate employees about the importance of diversity at the workplace. Which one of the following should be the first step to be implemented in the program?
A) making employees aware of the assumptions and biases they may have
B) teaching people specific skills on how to communicate effectively with their fellow employees
C) increasing employees' sensitivity and openness to those who are different from them
D) training employees on how to work effectively in a diverse work environment

Question

Quizplus · Accepted Answer

The first step in any diversity skills training program should be to make employees aware of their own assumptions and biases. This will help them to recognize their own prejudices and beliefs that may be hindering their ability to work effectively with others who are different from them. Only after they have recognized these biases can they begin to work towards greater sensitivity, openness and understanding of others. Once this awareness has been achieved, specific communication skills and effective group work strategies can be introduced.

Executives at Macromix Have Initiated a Diversity Skills Training Program