The unfreezing step of the change process can be thought of as ________.
A) changing to a new state
B) sustaining a change over time
C) changing the organizational structure
D) preparing for the needed change

Question

Quizplus · Accepted Answer

The unfreezing step involves preparing for the needed change, which includes identifying what needs to change and why it needs to change. This step involves creating a sense of urgency and a willingness to change among employees and stakeholders, and may involve breaking down existing beliefs and attitudes that could hinder the change process. Changing to a new state and changing the organizational structure are components of the change and refreezing steps, respectively, while sustaining a change over time is a goal of the entire change process.

The Unfreezing Step of the Change Process Can Be Thought