________ refers to how standardized an organization's jobs are and the extent to which employee behavior is guided by rules and procedures.
A) Specialization
B) Centralization
C) Decentralization
D) Formalization

Question

Quizplus · Accepted Answer

Formalization refers to the degree to which jobs within an organization are standardized, and the extent to which employee behavior is guided by rules and procedures. This can include written guidelines for job tasks, standardized operating procedures, and clearly defined organizational structures. A highly formalized organization tends to have more rules and procedures in place, with clear lines of authority and responsibility, while a less formalized organization may be more flexible and allow greater individual discretion in decision-making.

________ Refers to How Standardized an Organization's Jobs Are and the Extent