Pat is very happy with her team of 15 customer care representatives who've all been consistently performing well. Customer feedback was impressive and Pat is planning to give them good bonuses this time around. As a manager, Pat believes it is important to let her subordinates know when she is happy with their work. She does so, and also calls a meeting to discuss what they can do to improve further. Pat is using communication for ________.

Question

Quizplus · Accepted Answer

Pat is using communication to motivate her team by acknowledging their good performance and planning to give them bonuses. She also calls a meeting to discuss how they can improve further, which shows that she wants to keep them motivated and engaged in their work.

Pat Is Very Happy with Her Team of 15 Customer