If an employee does not exhibit a desired behavior, a manager might use ________.
A) negative reinforcement to increase the recurrence of the behavior
B) shaping to guide the employee to learn the desired behavior
C) positive reinforcement by reducing the threat of a punishment
D) programmed learning to encourage positive results

Question

Quizplus · Accepted Answer

Shaping is a technique where employees are guided to learn a desired behavior through positive reinforcement of small steps leading towards it.

Option A is incorrect because negative reinforcement is the removal of a negative consequence to increase the recurrence of a behavior, whereas positive reinforcement is the addition of a positive consequence to increase the recurrence of a behavior.

Option C is incorrect because positive reinforcement is the addition of a positive consequence to increase the recurrence of a behavior, whereas reducing the threat of punishment is an example of negative reinforcement.

Option D is incorrect because programmed learning is a teaching technique that uses a step-by-step format, rather than a technique used to encourage desirable behavior in employees.

If an Employee Does Not Exhibit a Desired Behavior, a Manager