Frederick Herzberg found that when employees were dissatisfied, they tended to cite extrinsic factors arising from the job context such as company policy and administration, supervision, interpersonal relationships, and working conditions.

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Frederick Herzberg's Two-Factor theory identified extrinsic factors as sources of job dissatisfaction. These factors include company policy and administration, supervision, interpersonal relationships, and working conditions.

Frederick Herzberg Found That When Employees Were Dissatisfied, They Tended