It has been suggested that the concept of "The customer is Number One" is incorrect and should be replaced with "Our employees are Number One." The logic behind this suggestion is that when employees are treated well, they will treat the customers well, thereby strengthening the ________.
A) company's financial outlook
B) labor-management relationship
C) service profit chain
D) productivity ratio

Question

Quizplus · Accepted Answer

The suggestion is about strengthening the connection between employees and customers, which is known as the service profit chain. Option A is incorrect because while treating employees well can lead to higher profits, it's not the main focus of the suggestion. Option B is too narrow as it only applies to one aspect of the work culture. Option D is incorrect because the suggestion is not primarily concerned with productivity.

It Has Been Suggested That the Concept of "The Customer