If a firm decided to maintain relationships with several different call center management companies, each of which have adopted different technological solutions to the problem of how to use call center employees to assist customers who are using very complex products, to reduce the uncertainty of whether the people staffing the phone can help the firm's customers, this would be consistent with which explanation of vertical integration?
A) opportunism-based
B) flexibility-based
C) firm capabilities-based
D) alliance-based

Question

Quizplus · Accepted Answer

Maintaining relationships with multiple call center management companies allows the firm to remain flexible and adapt to different technological solutions, reducing uncertainty and ensuring customer support effectiveness.

If a Firm Decided to Maintain Relationships with Several Different