A customer relationship management (CRM) system contains the names and phone numbers of customers. Such details stored in a CRM system are part of the ________ component.
A) hardware
B) data
C) procedure
D) programming
E) process

Question

Quizplus · Accepted Answer

The data component of a CRM system refers to the information that is stored within it, such as customer names and phone numbers.

A Customer Relationship Management (CRM) System Contains the Names and Phone