Atlanta Technologies outsourced its information technology (IT) support department to a vendor in China. The vendor company, however, faced repeated instances of software failure and now needs to make some changes to the information systems. Who among the following has control over prioritizing issues related to such
A) the chief technology officer at Atlanta (CTO)
B) the vendor
C) a third-party technician
D) the chief information officer at Atlanta (CIO)
E) the chief information security officer at Atlanta (CISO)

Question

Quizplus · Accepted Answer

The vendor, being the service provider and directly managing the IT support, has control over prioritizing issues related to the information systems they are tasked with maintaining or improving.

Atlanta Technologies Outsourced Its Information Technology (IT) Support Department to a Vendor