Organizations can lock in customers by making it difficult or expensive for them to move to another product.

Question

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This is commonly known as "vendor lock-in" and is a common tactic used by businesses to retain their customers. By making it difficult or costly to switch to a different product, customers are less likely to leave and will continue to use the same product or service. This can include factors like proprietary file formats, high switching costs, or exclusive features.

Organizations Can Lock in Customers by Making It Difficult or Expensive