Which of the following is a dynamic, social media-based CRM process?
A) social CRM
B) human resource CRM
C) media CRM
D) traditional CRM
E) vibrant CRM

Question

Quizplus · Accepted Answer

Social CRM is a dynamic, social media-based CRM process that involves collecting and analyzing customer interactions and data on social media platforms to improve customer satisfaction and engagement. Human resource CRM focuses on managing employee relationships, media CRM is a broad term that refers to any CRM process that involves media, and traditional CRM typically involves more static methods of collecting and analyzing customer data, such as surveys and feedback forms. Vibrant CRM is not a commonly used term in the industry.

Which of the Following Is a Dynamic, Social Media-Based CRM