The _____ approach is the most appropriate when users have the power to resist the proposed change.
A)negotiation
B)top management support
C)participation
D)coercion
E)education

Question

Quizplus · Accepted Answer

When users have the power to resist the proposed change, participation approach is the most appropriate as it involves involving them in the process of change, addressing their concerns, and incorporating their inputs. This approach helps in building trust and commitment among the users towards the change initiative. Negotiation and education approaches can also work depending on the specific situation, but they may not be as effective in situations where the users have significant power to resist the change. Coercion approach is not appropriate as it can create resentment and resistance, while top management support alone may not be sufficient to overcome user resistance.

The _____ Approach Is the Most Appropriate When Users Have