A key advantage of functional organizational design is its customer focus.

Question

Quizplus · Accepted Answer

A functional organizational design focuses on the specialized functions or departments within an organization, such as finance, marketing, or human resources. While this can lead to efficient and effective operations within each department, it may not necessarily prioritize the needs and wants of the customer. Other types of organizational design, such as customer-focused or matrix, may be more appropriate for placing a strong emphasis on the customer experience.

A Key Advantage of Functional Organizational Design Is Its Customer